Member Service Representative - Silverlake Branch

Pima Federal Credit Union of Tucson, AZ is looking for a full-time Member Service Representative with a strong work ethic, a positive outlook, and a passion for the credit union philosophy of "people helping people." This is an opportunity to start a career with a stable, growing, and respected financial institution that offers professional growth and advancement in a culture of teamwork and integrity.

About the role

Member Service Representatives are enthusiastic about providing exceptional customer service and serve as the face of our credit union. This universal role assists members from start to finish, promoting financial products and services to improve their well-being. Representatives build rapport with members, listen carefully, and recommend the best financial solutions to meet their needs.

Responsibilities

• Process teller transactions accurately and efficiently while maintaining a balanced cash drawer
• Open and close accounts, update member information, and solve problems
• Conduct loan application interviews, process loan applications, fund loans, and present loan disclosures
• Step into the teller line to handle banking transactions
• Achieve individual and team sales goals
• Stay up-to-date on all credit union products and services
• Promote financial services enthusiastically to members
• Travel to other branches on occasion

Requirements

• High school diploma or equivalent
• One year of current financial institution experience as a Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
• Exceptional customer service skills and ability to offer solutions that meet members' needs
• Flexibility to travel to other branches as needed

Qualifications

• Working knowledge of Symitar (Episys) is preferred
• Bilingual English/Spanish skills are preferred
• Excellent communication skills and detail-oriented mindset
• Honest, trustworthy, and passionate about the value of credit unions

About Pima Federal Credit Union

Founded in 1951 by sixteen teachers who pooled $84 in deposits, Pima Federal Credit Union remains committed to its original purpose of helping people. As a not-for-profit financial cooperative, our focus is on delivering smart, simple, and personal value to our members. We prioritize relationships over transactions and are proud to be an Arizona Daily Star Reader's Choice winner.

Benefits

• Insurance:
  • Medical, dental, and vision benefits with generous employer contributions
  • 100% company-paid life insurance, short-term disability, long-term disability, and Employee Assistance Program (EAP)
  • Access to flexible spending accounts (FSA), critical illness insurance, accident coverage, and buy-up options on life insurance
• Retirement:
  • 401(k) plan with company match
  • 100% company-funded pension plan
• Generous paid time off policies, including 11 paid holidays
• Tuition reimbursement
• Access to on-demand pay and one-on-one financial planning
• Award-winning wellness program
• On-site car repair service
• Employee appreciation events and paid volunteer time
• Healthy work-life balance culture, recognized as a finalist in the Tucson Metro Chamber's Copper Cactus Awards for Best Place to Work in 2023