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Member Service Representative, Roadside Assistance (Work from Home)

AMA - Alberta Motor Association · South Centre, PA · 3 days ago
OTHRPart-time

About the role

The ideal candidate will join our 24/7 Roadside Assistance team, providing excellent over-the-phone member experiences and handling difficult and stressful roadside situations.

Responsibilities

  • Report to the Supervisor, Member Rescue
  • Act as one of the first points of contact for our members when they call for roadside assistance
  • Respond to high volume inbound calls for roadside assistance
  • Record member information thoroughly and correctly
  • Accurately identify call locations and assign calls accordingly
  • Use strong geographical skills to process road service requests accurately and efficiently
  • Know exactly what kind of support is required for priority calls
  • Stay on top of AMA products and services, as well as Roadside Assistance services and systems
  • Learn and understand AMA's membership offerings to educate and inform members of their coverage and costs
  • Work a variety of shifts (mostly in the evenings and weekends especially during the winter time)

Requirements

  • Open availability that allows a minimum of 16 hours per week
  • Available for at least one evening shift per week
  • Available for one Saturday or Sunday shift per week (or available for both Saturday and Sunday one week, then off the next weekend)
  • Available to attend all training classes, Monday to Friday, 8:30 am - 4:30 pm
  • Available for onsite equipment pickup
  • Private and secure dedicated home office space with stable internet and free of any distractions
  • A Smartphone device (Apple or Android) for two-factor authentication and stable, high speed internet
  • Able to pass a Canadian Criminal Record Check

Qualifications

  • A high school diploma
  • Previous customer service experience, preferably in a call centre environment
  • Ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism
  • Comfortable learning new applications and systems

Skills

  • Strong customer service & communication skills
  • Outgoing personality with a positive attitude
  • Flexible work schedule
  • Geographical skills
  • Knowledge of AMA's membership offerings and Roadside Assistance services

Benefits

Setting: This position allows you to work from home. Given the high volume and fast pace of the role, your at-home workspace needs to be a dedicated one that is free of any distractions. You will also have access to information that must be kept confidential, so a private space is necessary to ensure the safety and security of all our members.

Pay

Competitive wage with flexible hours and the possibility for future growth and development.

Schedule

Hours of operation for this role are between 8:00 AM - 7:00 PM, and shifts will be scheduled anytime within these hours, 7 days a week. Our shifts are between 3 and 8 hours. Please note that our peak times are evenings and weekends; availability during these times is a requirement of the role. The total number of hours of work will vary and are dependent on business needs. There are no guaranteed hours/shifts; however, once you provide us with your availability, we will do our best to meet that. We request a minimum of 16 hours per week with an open availability that allows this to be met each week. Plus, for your convenience, you’ll get your schedule at least 2 weeks ahead of time, and the option to pick up shifts from your coworkers.

Training

Training is paid, full-time, can be done remotely, and provided through our in-house online training system combined with facilitator lead training. Classes are from 8:30 am to 4:30 pm, Monday to Friday. Attendance for all dates are required to be eligible for the position. Training is scheduled to start on Monday, August 31, 2026.

Position Requirements

  • Open availability that allows a minimum of 16 hours per week
  • Available for at least one evening shift per week
  • Available for one Saturday or Sunday shift per week (or available for both Saturday and Sunday one week, then off the next weekend)
  • Available to attend all training classes, Monday to Friday, 8:30 am - 4:30 pm
  • Available for onsite equipment pickup
  • Private and secure dedicated home office space with stable internet and free of any distractions
  • A Smartphone device (Apple or Android) for two-factor authentication and stable, high speed internet
  • Able to pass a Canadian Criminal Record Check

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