Member Service Representative - PT

About the role

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living, and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community with seven locations across three counties, collectively serving upwards of 30,000 individuals. GSCY empowers everyone—no matter who they are or where they are from—and is committed to being an inclusive organization that leverages collective impact to address social inequities.

Responsibilities

A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our facility until the moment we wish them farewell. This is accomplished by:

• Engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations.
• Building relationships as an ambassador of the Y's Welcoming and Inclusive culture.
• Advancing the organization's Cause-Driven initiative.
• Problem-solving and performing computer/administrative tasks to best serve the branch's 10,000+ members.

This job is fully on-site, not remote.

Requirements

• At least three years of member/customer service, hospitality, or other job-related experience.
• High school diploma or equivalent education.
• Proficient with Microsoft Office (Word, Excel, Outlook) and the ability to learn our database program (training provided).
• Exceptional speaking, communication, and critical thinking skills.
• Experience and proven success with multi-tasking, problem-solving, and conflict resolution.
• Able to work as part of a team while being flexible, reliable, and adaptable.
• Flexible in adapting to changing situations, procedures, and unique situations.
• Able to work without direct supervision and is self-accountable.

Fundraising experience, bilingual, and multicultural experience are a plus.

Benefits

• FREE Individual Membership and access to any YMCA in the Nation.
• 10% Discount on most programming at Greater Somerset County YMCA.
• Access to one of the leading retirement programs, "Y Retirement Fund," from the first day of employment.
• Opportunities for professional development, mentoring, growth, and promotion throughout the YMCA Movement.
• Supportive and inclusive community for people of all backgrounds and access to Employee Resource Networks.

Weekend part-time hours are available.