Member Service Representative (Part-Time) - Gainesville

About the role

Provide members and prospective members the full range of products and services offered by Navy Federal Credit Union, including depository accounts (checking, savings, certificates, IRA, revocable trust and estate accounts), lending products, and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and functional independence. This position is eligible for the TalentQuest employee referral program.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross‑service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem‑solving skills.
• Experience working independently and in a team environment.
• Ability to maintain composure in a high‑production and changing environment.
• Proficiency navigating multiple systems efficiently and adapting to evolving technologies.
• Sound judgment and informed decision‑making.
• Willingness to embrace and support change initiatives in a dynamic environment.
• Effective verbal and written communication skills for engaging with members and colleagues.

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or a financial institution.

Schedule

Available Monday – Saturday, hours based on business needs. Part‑time hours are typically 20–25+ hours per week (longer hours may be required during training).

Location

7925 Stonewall Shops Square, Gainesville, VA 20155. Based on business needs, the position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.