Member Service Representative - Muhlenberg, PA

Who We Are We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be. Work with us – and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits – pension plan, 401(k) with employer matchExcellent health benefits – medical, dental, vision, and supplemental coverageFlexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)10+ paid holidays per yearLifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursementEmployee recognition programand more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees. About The Position Title of Position: Member Service Representative Position Overview: As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service. You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization. Position Type: Full-Time. Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM. Compensation Range: $18.00/hr. - $ 22.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills* Location: Position is on-site at our Muhlenberg Branch located at 4245 N. 5th St. Hwy in Temple, PA. What You’ll Do In This Role Process everyday banking transactions with accuracy and efficiencyAssist members with deposits, withdrawals, and account questionsProvide friendly, personalized service to every memberHelp identify member needs and suggest appropriate solutionsResolve account issues and escalate complex concerns when neededSupport overall branch operations and maintain a clean, organized workspace What Success Looks Like Enjoys helping people and building relationshipsCommunicates clearly and confidently with membersThrives in a fast-paced, team environmentPays attention to detail and handles transactions accuratelyIs comfortable having conversations—not just completing transactions Minimum Qualifications WHAT WE'RE LOOKING FOR High school diploma with 1-3 years of related experience.Proficient in the Microsoft Office Suite programs.Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Preferred Qualifications Associate degree preferred.Previous experience in customer service, retail, banking or financial services industry.Bilingual in Spanish *A passing verbal assessment of language proficiency will be required during onboarding process.* At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position. MISSION AND VALUES Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance.To our employees, we will be a premier organization and provide opportunities for career advancement.To our community, we will be a leader and provide a positive impact. At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat LEARN MORE Click a Link To Learn About Visions FCUEmployee benefitsEmployee cultureCommunity giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org.