Member Service Representative, Lewisburg

Essential Functions & Responsibilities

• Receives and processes member's financial transactions.
• Cross-sells various deposit, loan and convenience services appropriate to each individual member.
• Uses problem solving skills to research member account questions and concerns.
• Performs other daily, weekly and monthly routine tasks.
• Performs other duties as assigned.

Performance Measurements

• Welcome members and guests by name, provides routine information concerning services and directs members to the appropriate department.
• Completes member transactions including but not limited to deposits; withdrawals; transfers; loan and VISA payments; check cashing; wire transfers; coin machine transactions; cash advances; non-member and shared branching transactions; opening IRAs; ordering members checks; and direct deposits.
• Sells VISA gift cards, foreign checks and cashier's checks to member.
• Processes debit and credit card disputes.
• Sorts incoming mail and processes mail transactions including night deposit transactions.
• Fulfills the stated financial needs of members and through directed conversation uncovers the unstated financial needs of members.
• Completes routine tasks including but not limited to maintaining cash drawer maximum allowed limits; verifying and balancing a cash drawer; assists in verifying cash shipments and orders; services and fills TCRs; audits gift cards; balances the vault book and services the coin machine.
• Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner.
• Completes additional follow up as needed.

Work Environment

• Not substantially exposed to adverse environmental conditions.

State of Pennsylvania residency required.

Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.