Member Service Representative III - Lending Consultant

About the role

Nusenda Credit Union is seeking a Call Center Lender to provide excellent service to members and potential members in a contact center environment. The role involves answering calls, troubleshooting, and resolving member issues related to loan applications and membership openings. Candidates should have three to five years of experience in lending operations.

Responsibilities

• Provide excellent service to members and potential members in a contact center environment.
• Identify and educate members on value-added products/services to meet individual needs.
• Open and close accounts/memberships, consumer loans (excluding home equity loan products).
• Answer questions about products and services.
• Conduct basic transactions and problem resolution within authority, escalating when necessary.
• Process and support online lending applications and membership needs through virtual delivery channels.
• Utilize expertise in Meridianlink, Qualifile, and XP2 navigation.

Requirements

The ideal candidate will be available to work Monday-Friday from 9:15 AM-6:00 PM with a rotating Saturday schedule.

Qualifications

• Three to five years of experience in lending operations.
• Expertise in Meridianlink, Qualifile, and XP2 navigation.

Skills

• Consultative-based approach to assisting members with financial needs.
• Ability to identify and educate members on value-added products/services.
• Knowledge of transactional and lending operations.
• Experience with online lending applications and virtual delivery channels.
• Strong problem-solving and customer service skills.

Benefits

• Competitive employee benefits including health and wellness options, 401(k) matching contributions, professional development, and tuition assistance.

Pay

Compensation details are not specified in the job posting.

Schedule

The position requires working Monday-Friday from 9:15 AM-6:00 PM with a rotating Saturday schedule.

Equal Opportunity Employer

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.