Member Service Representative II - Float
Overview
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight‑knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work‑life balance – and best of all, a place where you are accepted and respected for your individuality.
Responsibilities
- This is a float role based out of the North Middleton Branch in Carlisle supporting branches in the Mechanicsburg and Carlisle areas.
- Support all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.
- Assist members with establishing and answering questions around new accounts, lending, account maintenance/review and support services.
- Ensure compliance with credit union policies and procedures and uphold credit union standards.
- Execute lobby engagement to support internal branch growth and service.
- Demonstrate and foster a consultative sales culture by influencing, educating, and connecting branch associates, partners, and members to technology and self‑service options.
- May assume leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present.
- Provide coverage, as needed, for other departments and/or functions within the scope of this position.
Skills
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Thorough knowledge of credit union products, services, policies and procedures
- Cash handling skills
- Strong ability to recognize and offer sales opportunities
- Advanced analytical and problem‑solving skills
- Advanced organizational and time‑management skills
- Ability to lead, take charge and offer opinions and direction
- Familiarity with PCs and applicable software
Competencies
- Effective knowledge
- Accountability and self‑management
- Teamwork and leadership
- Communication
- Innovation and problem‑solving
Working Conditions & Physical Demands
- Ability to communicate effectively in English, both orally and in writing
- Visually able to perform activities such as preparing and analyzing data, viewing a computer terminal, and extensive reading
- Ability to sit for extended time periods
- Sufficient manual skill for operation of PC keyboard and other standard office equipment
- Ability to travel, including occasional overnight travel
- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Qualifications
- 1–3 years of related experience
- High school diploma or equivalent general and business knowledge
- Valid driver’s license not required
About Us
At Members 1st we value diversity, inclusion, and belonging, and we look for individuals who will show up as their whole self. Our culture is built on the concept of “WE”: we think as one family, one community, one place where everyone belongs. Everything we do is in the best interest of all of us.
Mission: We serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Vision: We are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Values: We deliver unparalleled experiences through a culture of WE. WE > me. We are servant leaders – at work and in the communities we serve. We are financially safe and sound stewards of members’ dollars. We are faM1ly.
Compensation
The minimum salary for this position is $20.67+ per hour. This figure serves as the entry point in our salary range, with potential for a higher salary based on experience, skills, education, and location.