Member Service Representative (Full-Time) - Charleston
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists,
for prose
- Do NOT repeat job title as heading (page already shows it)
- Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop
- Preserve ALL substantive information; do NOT invent or summarize away detail
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
- Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Prefer few substantive sections over many thin ones
- Output ONLY HTML fragment — no /, no markdown code fences
Now, let's map the content:
1. Overview: "To provide members and prospective members the full range of products and services..." This is "About the role". Should be a section with
About the role
and for prose.
2. Responsibilities: List of duties. Use
- .
3. Qualifications: List of qualifications. Use
- .
4. Desired Qualifications: List. Use
- .
5. Additional Information: Contains:
- "While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold." -> This is pay info. Should we create a Pay section? The rule says never create Pay section unless posting actually states them. It states a base pay minimum threshold. That's specific. Could include in a Pay section or fold into Additional Information. The rule says use
for Pay, Schedule, Benefits. Since it mentions pay and hours, maybe create Pay and Schedule sections? But the rule says prefer few substantive sections over many thin ones. Could combine into "Additional Information" but the rule says use specific headings like Pay, Schedule. However, the rule also says include section ONLY when posting has real, specific content. It does have specific pay info ($22/hour base pay minimum) and schedule (Monday - Saturday, hours based on business needs). Also location. Could create separate sections: Pay, Schedule, Location. But the rule says use for Pay, Schedule, Benefits. Location is not listed as a heading type, but could be under Additional Information. The example headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Pay and Schedule.
However, the posting also says "Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance." That's location/transfer info.
I think we can create:
- Pay
with
about $22/hour base pay minimum.
-
Schedule
with Monday - Saturday, hours based on business needs.
-
Location
with 1319 Sam Rittenberg Blvd Ste 101 Charleston, South Carolina 29407, and transfer possibility.
But the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. So okay.
6. About Us: This is company description and awards. Could be a section "About Us" or "Company Overview". The rule doesn't list "About Us" as a heading, but we can use
About Us
as it's a section heading. The rule says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." so not exhaustive. We can use "About Us". However, the rule says "Prefer a few substantive sections over many thin ones." The About Us section is mostly awards list. Could be a of awards. But it's boilerplate-ish? The user said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. About Us with awards might be considered marketing boilerplate. But it's part of the posting. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The awards are substantive? They are part of the posting. However, the rule also says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The About Us section includes EEO and disclaimers later. The awards list is before EEO. I think we should include the About Us section but maybe only the meaningful description: "Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion." Then the awards list could be a . But the awards are many. Could include as list. However, the rule says "never emit a heading followed by filler/placeholder text". Awards are not filler. But they are repetitive marketing. I'll include them as a list under About Us.
7. Then there is EEO, Accommodations, Disclaimers, Bank Secrecy Act, scam warning. These are boilerplate to remove.
Also, the first line: "This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you." This is application instruction/referral program. Should we include? The rule says remove application instructions. This is an instruction. So drop.
Also, "Overview" heading in the original is not needed; we'll use "About the role".
Now, structure:
About the role
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
Qualifications
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
- Experience working independently and in a team environment
- Experience maintaining composure in a high-production and changing environment
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Effective skill exercising sound judgment and make informed decisions
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
Pay
While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.
Schedule
Hours Available Monday - Saturday, hours based on business needs.
Location
1319 Sam Rittenberg Blvd Ste 101 Charleston, South Carolina 29407. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2026
- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld® Best Places to Work in IT 2026
- Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes® 2026 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
But note: The awards list includes trademark symbols and years. Should preserve.
Now, check for any other substantive info: The "Additional Information" also includes "Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance." I included in Location.
Also, the "About Us" includes the disclaimer about Fortune trademarks. That's legal boilerplate. Should we remove? The rule says remove legal boilerplate. The Fortune disclaimer is legal. But it's part of the awards list. Might be considered part of the awards. I'll keep the awards list but omit the Fortune disclaimer paragraph. The disclaimer: "From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products
for prose - Do NOT repeat job title as heading (page already shows it) - Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop - Preserve ALL substantive information; do NOT invent or summarize away detail - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions - Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") - Never create Pay/Schedule/Benefits sections unless posting actually states them - Prefer few substantive sections over many thin ones - Output ONLY HTML fragment — no /, no markdown code fences Now, let's map the content: 1. Overview: "To provide members and prospective members the full range of products and services..." This is "About the role". Should be a section with
About the role
andfor prose. 2. Responsibilities: List of duties. Use
- .
3. Qualifications: List of qualifications. Use
- .
4. Desired Qualifications: List. Use
- .
5. Additional Information: Contains:
- "While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold." -> This is pay info. Should we create a Pay section? The rule says never create Pay section unless posting actually states them. It states a base pay minimum threshold. That's specific. Could include in a Pay section or fold into Additional Information. The rule says use
for Pay, Schedule, Benefits. Since it mentions pay and hours, maybe create Pay and Schedule sections? But the rule says prefer few substantive sections over many thin ones. Could combine into "Additional Information" but the rule says use specific headings like Pay, Schedule. However, the rule also says include section ONLY when posting has real, specific content. It does have specific pay info ($22/hour base pay minimum) and schedule (Monday - Saturday, hours based on business needs). Also location. Could create separate sections: Pay, Schedule, Location. But the rule says use
for Pay, Schedule, Benefits. Location is not listed as a heading type, but could be under Additional Information. The example headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Pay and Schedule. However, the posting also says "Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance." That's location/transfer info. I think we can create: -
Pay
withabout $22/hour base pay minimum. -
Schedule
withMonday - Saturday, hours based on business needs. -
Location
with1319 Sam Rittenberg Blvd Ste 101 Charleston, South Carolina 29407, and transfer possibility. But the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them. So okay. 6. About Us: This is company description and awards. Could be a section "About Us" or "Company Overview". The rule doesn't list "About Us" as a heading, but we can use
About Us
as it's a section heading. The rule says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." so not exhaustive. We can use "About Us". However, the rule says "Prefer a few substantive sections over many thin ones." The About Us section is mostly awards list. Could be a
- of awards. But it's boilerplate-ish? The user said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. About Us with awards might be considered marketing boilerplate. But it's part of the posting. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The awards are substantive? They are part of the posting. However, the rule also says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The About Us section includes EEO and disclaimers later. The awards list is before EEO. I think we should include the About Us section but maybe only the meaningful description: "Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion." Then the awards list could be a
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
- Experience working independently and in a team environment
- Experience maintaining composure in a high-production and changing environment
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Effective skill exercising sound judgment and make informed decisions
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Effective verbal and written communication skills to engage with members and colleagues
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
- FORTUNE 100 Best Companies to Work For® 2026
- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld® Best Places to Work in IT 2026
- Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes® 2026 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
- . But the awards are many. Could include as list. However, the rule says "never emit a heading followed by filler/placeholder text". Awards are not filler. But they are repetitive marketing. I'll include them as a list under About Us.
7. Then there is EEO, Accommodations, Disclaimers, Bank Secrecy Act, scam warning. These are boilerplate to remove.
Also, the first line: "This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you." This is application instruction/referral program. Should we include? The rule says remove application instructions. This is an instruction. So drop.
Also, "Overview" heading in the original is not needed; we'll use "About the role".
Now, structure:
About the role
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
Qualifications
Desired Qualifications
Pay
While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.
Schedule
Hours Available Monday - Saturday, hours based on business needs.
Location
1319 Sam Rittenberg Blvd Ste 101 Charleston, South Carolina 29407. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.
- .
5. Additional Information: Contains:
- "While the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold." -> This is pay info. Should we create a Pay section? The rule says never create Pay section unless posting actually states them. It states a base pay minimum threshold. That's specific. Could include in a Pay section or fold into Additional Information. The rule says use
- .
4. Desired Qualifications: List. Use