Member Service Representative (Fort Kent)

About the role

Acadia Federal Credit Union is seeking a full-time Member Service Representative (MSR) for our Fort Kent branch. You'll be one of the first friendly faces our members see, helping with everyday financial needs while building lasting relationships based on trust and exceptional service.

Responsibilities

• Process transactions
• Answer questions
• Connect members with products and services that fit their goals

Requirements

• Enjoy helping people and building relationships
• Detail-oriented and a problem solver
• Comfortable handling transactions and answering questions confidently

Qualifications

• High school diploma or equivalent
• Experience in customer service or a related field preferred
• Strong communication skills
• Ability to handle sensitive and confidential information

Skills

• Excellent interpersonal skills
• Attention to detail
• Problem-solving abilities
• Customer service orientation

Benefits

• Competitive compensation
• Comprehensive medical, dental, vision, life, and disability insurance
• Paid time off plus 24 hours of paid Volunteer Time Off annually
• 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)
• $5,000 annual tuition reimbursement to support professional growth
• Wellness reimbursement up to $500 annually
• Employee banking perks, including a 1% loan rate discount beginning on your first day
• And much more!

Pay

Competitive compensation

Schedule

Full-time position