Member Service Representative- Bear- Glasgow YMCA Family Location
YMCA of Delaware · Newark, DE · 1 wk ago
OTHR$15/hrPart-time
Essential Functions
- Provide an excellent customer service experience to members and prospects.
- Contribute to team effort by accomplishing related results as needed.
- Manage effectively large amounts of incoming calls.
- Engage members to help build sustainable relationships of trust through open and interactive communication.
- Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
- Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
- Other tasks as assigned.
Minimum Requirements
- Strong interpersonal and communication skills to serve a diverse community.
- A High School Diploma or equivalent experience and/or education.
- Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
- Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and type member information into the computer.
- Able to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
Preferred Qualification
- Multi-Lingual
Benefits & Perks
- 12% Employer-Funded Retirement Plan upon meeting eligibility.
- Learning and development workshops.
- Career advancement opportunities.
- Staff Discounts on Programs & Services and more!
Schedule
Not specified.Qualifications
Not specified.Skills
Not specified.Benefits
- 12% Employer-Funded Retirement Plan upon meeting eligibility.
- Learning and development workshops.
- Career advancement opportunities.
- Staff Discounts on Programs & Services and more!