Member Service Representative

TowneBank has a culture committed to exquisite service for our members, aiming to create a reasonable rate of return for shareholders, a bright future for dedicated bankers, and a leadership role in promoting the social, cultural, and economic well-being of our community. We embrace a hometown banking philosophy, where employees, directors, and family members actively volunteer and donate their time and talents to local organizations.

Responsibilities

• Handles monetary transactions for members and enters them in the Bank’s software programs, providing receipts.
• Follows the Bank’s security guidelines daily.
• Stays updated on the Bank’s check cashing policies, federal laws, and verifies checks, cash, and documents for essential elements.
• Reviews member accounts to make appropriate decisions regarding requested transactions.
• Accurately keeps cash drawer balanced on a daily basis.
• Promotes TowneBank and its products and services.
• Provides exquisite service to members in person, on the phone, or by email.
• Displays a professional appearance and behavior.
• Handles other branch duties as assigned.
• Adheres to applicable federal laws, rules, and regulations, including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Performs other duties as assigned.

Requirements

• One year of cash handling and customer service experience with a single employer and/or six months of bank teller experience.
• Work experience using basic computer skills, including Outlook, Excel, Word, and other Microsoft applications. Experience with Bank software programs is a plus.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with the ability to keep a cash drawer balanced daily.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality and dependability are a must.

Physical Requirements

• Express or exchange ideas by means of the spoken word, email, and verbal communication.
• Exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
• Close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The physical demands described are representative of those that must be met to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Pay

The expected compensation range for an MSR I is $41,600 to $49,000. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.