Member Service Representative

About the role

TowneBank embraces a hometown banking philosophy, with family members, directors, and employees actively volunteering on numerous boards and donating time and talents to local organizations. The culture is committed to exquisite service for members, creating a reasonable rate of return for shareholders, a bright future for dedicated bankers, and a leadership role in promoting the social, cultural, and economic well‑being of the community.

Responsibilities

• Handles monetary transactions for members, enters them in the bank’s software programs, and provides receipts.
• Follows the bank’s security guidelines on a daily basis.
• Stays abreast of the bank’s check‑cashing policies, procedures, and federal laws to verify checks and cash, and examines documents for essential elements.
• Reviews member accounts to make appropriate decisions regarding requested transactions.
• Accurately keeps the cash drawer in balance each day.
• Promotes TowneBank and its products and services.
• Provides exquisite service to members in person, on the phone, or by email.
• Displays a professional appearance and behavior.
• Handles other branch duties as assigned.
• Adheres to applicable federal laws, rules, and regulations, including those relating to Anti‑Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Requirements

• One year cash‑handling and customer‑service experience with a single employer and/or six months bank teller experience.
• Work experience using basic computer skills, including Outlook, Excel, Word, and other Microsoft applications; experience with bank software programs is a plus.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with the ability to keep the cash drawer in balance daily.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral team player.
• Punctuality and dependability are a must.

Physical requirements include expressing ideas verbally and via email, occasional exertion of up to 50 pounds of force, frequent sitting, and close visual acuity for tasks such as analyzing data, viewing a computer terminal, reading, and preparing documentation. The role is not substantially exposed to adverse environmental conditions, and reasonable accommodations may be made for individuals with disabilities.

Pay

The expected compensation range for an MSR I is $41,600 to $49,000. Good‑faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.