Member Service Representative

About the role

Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI.

Responsibilities

• Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
• Assist with member billing needs including transfers of service and general account questions
• Collaborate and clearly communicate with other departments
• Provides a positive member experience with fair, friendly and courteous service
• Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
• Regular daily in-person attendance is required
• Strong work ethic
• Punctuality
• Possess strong time management and problem-solving skills
• Attention to detail is a must
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed

Requirements

• Consistently dependable
• Conscientious
• Friendly positive attitude
• Currently have and must continue to maintain a valid driver’s license
• Have reliable transportation to and from work and other sites as referenced above
• Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
• Ability to quickly learn new software programs
• Bi-lingual in Spanish preferred
• Basic math skills
• Ability to navigate multiple software interfaces simultaneously
• Ability to multi-task
• Knowledge and ability to use office equipment
• Ability to professionally communicate verbally, non-verbally and in writing
• 2+ years’ experience in customer service
• Experience using Microsoft Windows
• 6 months’ experience working in an office environment preferred
• High School Diploma or Equivalent required
• Pre-employment drug-testing and physical required

Benefits

REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan.

Pay

Pay range $20.00 - $25.00 per hour based on skills and experience.

Schedule

This is an in-person position Monday – Friday – Excluding some holidays 7:30 am – 4:00 pm