Member Service Representative

About the Role

The Member Service Representative- Float is a front-line banking professional who serves as a trusted resource for Harborstone Credit Union members. This role supports multiple branches with member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals. This is a float position servicing Island County to Whatcom County as needed.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• Competitive pay: $20-$30/hour DOE* + $400 a month mileage stipend
• Medical, dental, and vision insurance for employees
• Employer contribution toward dependent medical premiums
• Flexible Spending Accounts (FSA), including dependent care/childcare FSA
• Health Savings Account (HSA) with employer contributions
• 401(k) retirement plan with employer matching contributions
• Generous paid vacation and sick leave
• Paid holidays and a personal day
• Professional development and career growth opportunities
• Employee appreciation events and team-building activities
• Discounted loan rates and other employee financial benefits
• Wellness programs and resources
• A collaborative, supportive culture that values work-life balance and employee well-being

*Starting salary is based on experience and qualifications and will likely not exceed mid-point of range to allow for development and future increases.

Responsibilities

• Travel as needed to branch locations to support branch operations and contribute to overall branch success.
• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.

Skills

• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Physical Considerations

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically, and in written form.
• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
• May require stooping, bending, squatting, and reaching for limited periods of time.
• May require sitting and standing for long periods of time.
• Must have reliable transportation to travel to branch locations as needed.