Member Service Representative

About the role

Join our team as a Full-Time Member Service Representative at our New Lenox branch. At CoVantage, we are a community built on trust, integrity, and a commitment to providing exceptional member experiences. Our mission is to empower members to achieve their financial goals while fostering growth and prosperity in the neighborhoods we serve.

Pay

$19.25–$29.54 per hour. Starting pay is based on related experience and qualifications.

Benefits

• 401k employer match of up to 200%
• Annual bonus of up to 4% of salary
• Generous employer HSA contribution
• Paid time off for community service

Responsibilities

• Assist members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services
• Demonstrate efficiency and professionalism by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union
• Provide members with information regarding credit union products and services; refer members to the appropriate person or department when needed
• Understand and assess members' financial needs to educate and offer suitable products and services aligned with their goals
• Educate members and assist with Interactive Teller Machines
• Collaborate with other team members and departments to achieve organizational goals and maintain a positive work environment
• Participate in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations

Schedule

Varied schedule including multiple Saturdays per month.

Branch hours: Monday–Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 5:30 pm, and Saturday 8:30 am to Noon.

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience working in a financial institution or service/sales-related capacity, or an Associate’s Degree
• Strong written and verbal communication skills with the ability to interact professionally with a wide variety of people daily
• Above-average performance in accuracy, productivity, and member service
• Punctuality, neat professional appearance, and proper business telephone etiquette
• Working knowledge of Microsoft Office and Windows programs
• Detailed knowledge of the credit union and its services

Bilingual fluency preferred but not required.