Member Service Representative 1 - Apopka

About the role

Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
Maintain balancing standards and operational compliance for all transactions.
Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
Maintain the appearance and organization of your teller station and the branch environment.
Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

Responsibilities

• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

Requirements

A strong desire to serve others and help them improve their financial lives.
Excellent communication skills and a professional, positive attitude.
Comfortable handling cash and working with technology in a fast-paced environment.
Detail-oriented with strong problem-solving skills and a willingness to learn.
Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Qualifications

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Skills

• Customer service skills
• Financial literacy
• Technology proficiency
• Problem-solving abilities

Benefits

• 11 paid holidays
• Generous paid time off
• 6% 401(k) match
• $700 annual contribution to your Health Savings Account
• Comprehensive maternity leave program
• Medical, dental, vision, disability, and life insurance
• Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program

Pay

Starting pay of $18.00 per hour, with the opportunity to earn $19.00 per hour within your first year!

Schedule

Hours may vary based on branch needs.