Member Service Rep III - Loan Officer - Float

Position Summary

Responsible for providing a broad variety of member service functions and handling complex transactions. Performs specific daily branch functions in the absence of the Branch Manager, and Assistant Branch Manager, including opening and closing the Branch and managing the vault. Provides assistance to MSR I, II, ABM and Branch Manager as needed.

Foundational Behavioral Principles

• We will be inclusive, community focused, ethical, innovative, and focused on teamwork to help our members succeed.
• You will do this by living out our core values in every service contact to both internal and external members.
• We will be inclusive: Creating an environment where everyone is welcome and safe to be their true self.
• We will focus outward: Working to serve our members, employees and communities.
• We will be ethical: Doing what is right even when no one is watching.
• We will be innovative: Working to make and support changes that positively impact our organization, employees, and members.
• We will treat every employee at Directions as a member of my team, all working towards the goal of member satisfaction and loyalty.

Essential Duties And Responsibilities

• Absorbs responsibility for the efficient, effective and accurate performance of member transactions.
• Absorbs responsibility for the efficient, effective, and accurate performance of assigned branch functions.
• Absorbs responsibility for establishing and maintaining effective, professional business relations with members.
• Absorbs responsibility for establishing and maintaining effective coordination and working relationships with Credit Union personnel and with management.
• Absorbs responsibility for related duties as required or assigned.
• The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).