Member Service Intern - Manager in Training

Essential Duties and Responsibilities

• Assist Member Service Transformation Manager with system rollouts, including change management and communication planning.
• Conduct focus groups with different branch teams on effectiveness of new systems.
• Research industry best practices for branch operations and present findings to senior branch leadership.
• Analyze data and review organization financials to determine profitability of the branches.
• Make recommendations on goal structure for branch team members.
• Shadow Branch Leaders in branch operations.
• Perform needs analysis and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals.
• Avoid assisting in reviewing employee engagement data to make recommendations on improving culture within specific teams.

Knowledge, Skills, and Abilities

• The requirements listed are representative of the knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Eligibility & Requirements

• We seek college students pursuing Business degrees who can bring advanced skills and top talent to our credit union.
• Flexibility to relocate within our branch network is essential, as we invest in team members willing to move to fill talent gaps across our footprint.
• We value individuals who have actively invested in their personal and professional development, setting themselves apart from their peers.
• Participants will have already acquired the necessary skills for our leadership positions through their degree programs and are ready to apply these skills while embracing our MACU culture.
• Junior or Senior at BYU–Idaho Pursuing a relevant major (Business, Finance, Accounting, Economics, Data Analytics minors)
• Interest in leadership, member service, and financial services
• Ability to complete required rotations and training (This is a 7 year program. Participants will go through a 2 year training phase and then placed as a Branch Manager. Ideally, they will work in the Branch Manager role for another 5+ years.)
• Must be willing to re-locate anywhere within MACU’s footprint for Branch placement.
• Operating at Top of Class (3.5 GPA or higher)
• Communication skills
• Demonstrate MACU Way & Leadership Way Behaviors
• Must meet MACU employment eligibility requirements
• Program Details
• Rotations in key member service roles such as Service Center Agent, Teller, Loan Officer, and Assistant Branch Manager
• Leadership and professional development curriculum
• Mentorship from branch and corporate leaders
• Certification-based evaluations and milestone check-ins
• Skills Needed
• Advance Excel and Microsoft Office
• Emotional Intelligence
• Critical Thinking & Problem Solving
• Excellent Communication & Presentation Skills
• Education & Experience
• Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry.
• Computer/Office Equipment Skills
• Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel).
• Other Skills And Abilities
• Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles
• Strong interpersonal and customer service skills (written and verbal)
• Must be creative, innovative and a self-starter with a positive, upbeat attitude
• Ability to work effectively with people
• Strong analytical and organizational skills
• Strong presentation and communication skills, both verbal and written
• Detail oriented with analytical, organizational and problem-solving skills
• Perform and interpret needs analyses and translate the findings into actionable plans.

Physical Abilities / Working Conditions

• Physical Demands
• Ability to sit, talk and hear consistently
• Ability to stand, walk, and use hands to handle or reach occasionally
• Weight Lifted or Force Exerted
• Ability to lift up to 10 pounds occasionally and up to 25 rarely

Environmental

• Environmental
• No unusual environmental factors (such as a typical office)
• Noisy Environment
• Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.