Member Service Associate - Sallys

About the role

The Member Services Associate, under the general direction of the Membership Director and consistent with the Christian mission and policies of the YMCA of Catawba Valley, is responsible for assisting members at the front desk and supporting the YMCA team to fulfill its mission.

Responsibilities

• Provide primary attention to member needs, including membership and program enrollment.
• Accept payments for programs, memberships, and other transactions; manage cash drawer.
• Monitor member traffic to ensure proper usage of membership cards.
• Answer and direct telephone calls as required.
• Maintain cleanliness and organization of displays, bulletin boards, workspace, computers, and coffee area.
• Provide administrative assistance to the Membership Director.
• Serve as a communication link between shifts for tasks such as copies that need to be made.
• Perform errands outside the facility as needed.
• Ensure complete understanding of YMCA programs and services to explain them accurately to members and potential members.
• Follow all YMCA policies and procedures related to abuse prevention, reporting concerns, and maintaining appropriate boundaries with youth and members.
• Perform any other miscellaneous duties assigned by the supervisor.

Requirements

• High school graduate (preferred) with previous general office experience.
• Good oral and written communication skills.
• Familiarity with office equipment.
• Must pass the quiz for Daxko (membership software) training.
• Ability to work independently and as part of a team.
• Strong organizational, math, and problem-solving skills.
• Positive attitude, enthusiasm, attention to detail, and commitment to member satisfaction.
• Engagement with members is a priority.

Benefits

• Employee Assistance Program
• Retirement Contribution

Our YMCA culture is built on our mission and core values, fostering a welcoming, genuine, hopeful, nurturing, and determined environment where you can belong, grow, and contribute to strengthening the community.

Pay

USD $11.00 - USD $13.50 per hour.