Member Service Associate - Part-Time 24

Levo Federal Credit Union, Sioux Falls, South Dakota

About the role

Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions.

Responsibilities

• Welcome on-site visitors, determine the nature of business, and guide visitors to appropriate personnel or help them directly.
• Receive checks and cash for deposit in person, via mail, or by night deposit; verify amounts and examine checks for endorsements.
• Cash checks, complete withdrawals, and pay out money after verification of signatures and member balances.
• Enter members' transactions into computer to record transactions and issue computer-generated receipts.
• Place holds on accounts for uncollected funds.
• Order daily supply of cash and count incoming cash.
• Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
• Explain, promote, and sell products or services that will benefit the member.
• Research and resolve member inquiries.
• Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary.
• Assist other departments and areas as needed (e.g., filing, scanning, phones).
• Use CDM/Recyclers to assist members in transactions.

Requirements

• High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations; research data and make accurate decisions.
• Ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spreadsheets and word processing).
• Must complete ongoing sales and service training.
• Familiarity with credit union robbery preparedness procedures.
• MSA1 will be required to complete a pre-determined list of functions and training within the first 12 months of hire date.

Skills

• Dependability: Responds to requests for service and assistance, follows instructions, takes responsibility for own actions, commits to doing the best job possible.
• Job Knowledge/Job Fit: Competent in required job skills, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision.
• Adaptability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, adjusts approach or method to best fit the situation.
• Communications: Exhibits good listening and comprehension, keeps others informed, selects appropriate communication methods, speaks and writes clearly.
• Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to a positive team spirit.
• Quality: Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality.
• Planning & Organization: Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, sets goals and objectives.
• Sales and Service (INSPIRE SALES and SERVICE): Displays courtesy and sensitivity, manages difficult member situations, meets commitments, focuses on member needs, solicits feedback, explains financial concepts clearly, recommends products, overcomes objections.

Physical Demands

• Regularly required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• Frequently required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.
• Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
• Regularly works near moving mechanical parts; noise level in the work environment is usually moderate.

Pay

$16.00 - $20.00 per hour

Schedule

Part-time