Member Service Associate

About the role

As a Member Service Associate, you will provide exceptional customer service to members through phone, in-person, and online interactions. You will assist members with account inquiries, transfers, and other transactions.

Responsibilities

• Handle member inquiries via phone, in-person, and online.
• Process account-related transactions such as deposits, withdrawals, and transfers.
• Provide accurate and timely responses to member requests.
• Ensure compliance with credit union policies and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.

Qualifications

• Experience in a customer service role preferred.
• Knowledge of financial products and services is helpful but not required.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Competitive salary.
• Health insurance coverage.
• 401(k) retirement plan with employer match.
• Flexible schedule options.

Pay

The pay range for this position is $15.00 - $18.00 per hour.

Schedule

Schedules are flexible and can be arranged based on your availability and the needs of the credit union.