Member Service Associate
About the role
StretchLab Naples is seeking a high‑energy, passion‑filled, sales‑motivated individual who is fitness‑minded and loves community and building relationships with members for a part‑time front desk sales associate position at the new satellite studio in Marco Island. Founded in 2015 in Venice, California, StretchLab is the industry leader in one‑on‑one assisted stretching. Co‑founders from the personal‑training industry have created offerings to empower clients to “Live Long”. The team includes experts certified in physical therapy, chiropractic medicine, yoga, Pilates, and more, plus the world’s leading authority on stretching and flexibility. StretchLab’s proprietary Flexologist™ training ensures world‑class stretching sessions. The company currently operates three locations in Southern California with plans for expansion. The Front Desk Sales Associate assists the Studio Manager with new membership sales by bringing in new members and booking them into intro sessions, and also helps retain current members. Fitness knowledge or background is preferred but not required.
Responsibilities
- Assist the Management team with the sales process of lead generation, follow‑up, and close
- Book and confirm intro stretches
- Manage the front desk to greet and check‑in clients and prospects when they enter the studio
- Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
- Maintain acceptable level of personal sales production
- Emphasize and enforce objectives of the club as a fitness and wellness provider
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota and follow‑up with leads and missed intro classes
- Participate in special events (health fairs, grand openings, marathons, and community and hospital events) as needed to promote the club
- Ensure studio is clean and tidy
- Other duties as assigned
Requirements
- Excellent sales, communication, and customer service skills required
- Goal‑oriented with an ability to achieve sales in memberships for one‑on‑one and group assisted stretch and retail
- Ability to learn and use the Club Ready software system