Member Service Assistant

About the role

Actively greets members, verifies membership card, keeps entry counts, and checks receipts upon members exiting. Performs and documents warehouse safety and security checks. Provides a high level of member service.

Responsibilities

• Conducts hourly building safety and security checks; walks the building and perimeter, pushes carts and picks up stray items or puts items away.
• Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits; fills out reports and shows results to the duty manager.
• Attends warehouse safety meetings.
• Maintains the entrance area: opens/closes store doors, greets members, verifies membership card, offers a cart, directs members, keeps coffee grinder clean, and keeps entrance/exit area clean and dry.
• Uses a handheld clicker to keep count of entering members; reports half-hourly counts to front-end managers and records counts on weekly reports.
• Proactively greets all members as they enter and utilizes information from the membership scanner to acknowledge membership status and length; verifies membership cards; offers a cart; directs members; keeps coffee grinder clean; and keeps entrance/exit area clean and dry.
• Ensures workers make it to their cars safely; watches for members trying to enter the store and scans for general suspicious behavior.
• Watches closing managers leave, reports any suspicious activity to the duty manager, and calls police if necessary.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

Benefits

• Paid time off
• Health benefits: medical, dental, vision, hearing aid, pharmacy, behavioral health, employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term and long-term disability insurance
• Accidental death & dismemberment (AD&D) insurance
• Life insurance
• 401(k) retirement plan
• Stock purchase plan (for eligible employees)