Member Sales & Service Specialist - Southlands

We are looking for a long-term employee who can grow with our organization and become a part of our community. This is not a seasonal role.

About the role

Are you an outgoing extrovert who loves people and sales with equal enthusiasm? We are seeking someone confident and energetic, with a passion for supporting our team and community. The ideal candidate will be positive, enthusiastic, and have an extreme passion for customer service and making people smile every day.

If you are friendly, willing to learn, and enjoy building relationships with new and existing teammates and members, you’ll be a great addition to our team. Member Sales & Service Specialists (MSS) assist the Studio Manager with personable conversations, helping book prospects into intro classes, and converting them into members. MSS professionals know our members well and can anticipate their needs in advance. They are experts in membership sales, retail sales, and private training sales, and must be comfortable building connections over the phone.

This is a sales position requiring you to sell Pilates to anyone who reaches out. While Pilates or fitness knowledge is helpful, it is not required. We are a growing company, so things will change quickly, and you will have ample opportunity to grow, develop, and be challenged.

Our purpose is to provide an encouraging and inclusive community experience that empowers everyone to live their best life through the mind-body connection of Pilates.

Responsibilities

• Respond to customer emails, text messages, and phone calls, including answering the phone, returning messages the same day, and escalating issues to management as needed
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking
• Provide exceptional customer service in person, over the phone, via text, or email
• Conduct tours of the facility while actively engaging with individuals
• Meet or exceed sales call goals per shift and assigned KPIs
• Achieve personal and studio-level sales goals
• Help maintain a clean and orderly studio
• Participate in special events to promote the studio
• Smile a ridiculous amount
• Other duties as assigned

Requirements

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
• Comfortable with public speaking in groups of up to 12 people
• Strong sales and customer service skills
• Goal-oriented with an ability to achieve membership, retail, and service objectives
• Ability to learn and use the Club Ready software system
• Punctual, reliable, and professional
• Ability to work harmoniously as part of a team
• Ability to adapt and evolve in an ever-changing, fast-paced, diverse environment
• Ability to stand or sit for up to 8 hours throughout the workday
• Hearing sufficient to understand conversations, both in person and on the telephone
• Reliable means of transportation to studio and occasional offsite events

Benefits

• $16 per hour plus commissions and free classes
• Additional compensation from commission paid on sales
• Employee status (W2), not a contractor
• Free Pilates classes
• Merchandise discounts
• Opportunities for growth within the studios