Member Sales Associate

About the role

As a Member Service Associate, you are the face of our studio and a key driver of our growth. This role is a hybrid of consultative sales, in-studio guest experience, and proactive community outreach. You will play a vital role in creating a relaxing, premium environment for our members while building our business through lead conversion, membership sales, and local community partnerships.

Responsibilities

• Sales & Membership Growth
• Drive membership sales by converting studio guests into long-term members through clear communication of health benefits and matching them to the right membership plan.
• Follow up with prospective members via phone, email, and CRM tools to book their first visit and drive studio traffic.
• Provide professional, high-energy studio tours that showcase the premium experience we offer.
• Maintain our high standards of cleanliness by sanitizing sauna rooms and common areas between sessions.
• Manage guest reservations, bookings, and check-ins using our management software.
• Organize linens and ensure all studio operations run smoothly.
• Meet and exceed individual and studio-wide sales targets for new memberships and retail products.
• In-Studio Guest Experience & Operations
• Greet members with warmth, creating a welcoming and relaxing environment from the moment they walk in.
• Manage guest reservations, bookings, and check-ins using our management software.
• Maintain our high standards of cleanliness by sanitizing sauna rooms and common areas between sessions.
• Organize linens and ensure all studio operations run smoothly.
• Community Outreach
• Act as a brand ambassador by representing the studio at local events, health fairs, and community gatherings.
• Proactively build relationships with local businesses, gyms, and wellness influencers to drive brand awareness and generate new leads.

Qualifications

• Sales-driven mindset: You are comfortable discussing pricing, overcoming objections, and closing sales.
• A positive, energetic, and outgoing personality: You love meeting new people and starting conversations.
• Community-focused: You are comfortable representing our brand at local events and building professional relationships.
• Strong communication skills: You are professional, articulate, and able to share the benefits of our services clearly.
• Reliability: Consistent attendance and a professional work ethic.
• Availability: Flexibility to work evenings and weekends as needed.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources