Member Representative - Burien

About the role

We are looking for a Member Representative who is driven to make a positive impact on the member experience. You possess a bias towards action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

Why You'll Love Working Here

At Seattle Credit Union, we believe great work starts with great people. As a mission-driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across our teams and the communities we serve. By welcoming every voice, encouraging creative thinking, problem-solving, and supporting continuous growth and collaboration, we empower our employees to thrive while helping make prosperity a reality for our members and the communities we serve.

What You Will Do

• Process a high volume of teller transactions, inquiries and requests (maintain cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Aid members with account inquiries, transactions, account maintenance and problem resolution.
• Become knowledgeable of all member-facing credit union products and services.
• Provide exceptional service by listening to members’ needs and aligning them with the features, benefits and conveniences of Seattle Credit Union’s products and services.
• Educate members on the features, functions and conveniences that our digital banking platform offers.
• Bring a solution-oriented, growth mindset to challenging situations; Provide recommendations for improvement to management when appropriate.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
• Use sound judgement to help safeguard members and credit union from losses and risk exposure.
• Adhere to all Seattle Credit Union values, policies and procedures, including applicable laws and regulations.
• Effectively adjust to changing and evolving priorities and expectations.
• Focus efforts on team success and delivering solutions to members.
• Achieve or exceed all sales and service goals.
• Provide support for community events.
• Respond positively to feedback and coaching.
• Demonstrate a commitment to SCU Values.
• Maintain regular and punctual attendance.
• Other duties as assigned.

What You Will Bring

• Basic Qualifications:
• A high school diploma or GED or equivalent work experience.
• 0-1 years of banking experience.
• Six months (6) or more of retail/customer service.
• Six months (6) or more in a sales-oriented role.
• Strong interpersonal and communication skills with the ability to build rapport with members.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Ability to arrive on time for all scheduled shifts.
• Preferred Qualifications:
• A financial institution background.
• Six months (6) or more of previous financial institution experience working with sales goals, referral goals, appointment or member attainment goals or up selling products.
• Education or certifications in finance or sales.
• An associates degree or more advanced degree.
• Fluent in Spanish.
• Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.

Essential Duties

• Communicate clearly and professionally with internal and external stakeholders.
• Build and maintain positive working relationships across teams and departments.
• Collaborate with teammates to meet deadlines and deliver quality outcomes.
• Respond to questions, issues, or requests with empathy and sound judgment.
• Support team initiatives, projects, or process improvements as assigned.

Working Conditions

• This is an in-branch role in the Greater Seattle area of Washington State. We serve members every day of the week except Sunday and limited hours on Saturday.
• The Member Representative is expected to provide support at other branch locations as needed. This flexibility helps ensure members receive timely, exceptional service wherever they choose to bank.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits

We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401(k) plan with a dollar-for-dollar employer match up to 5%.

At-Will Employment Statement

We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.