Member Relationship Assistant Manager --Yukon Location

About the role

The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy. Leads the member relationship center’s service delivery strategy. Manages the delivery of an extraordinary service experience for all members and staff.

Responsibilities

• Assists with supervisory duties for Member Relationship Center employees.
• Responsible for training, certification, consistent coaching, conducting regular/yearly reviews, assist in developing Member Relationship Center employees for advancement.
• Interacts with members to help meet their needs. Educates and trains Members on how to utilize convenient services, including products, online banking technology where applicable, and encourages increased use of the cooperative while building and increasing member engagement.
• Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance.
• Ensures assigned Member Relationship Center is operating efficiently and reliably, in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
• Provides support with budgets, reporting, and operating plans for Member Relationship Center and projects impacting the Member Relationship Center Network.
• Represents WFCU at community and public events. Driving to a different Member Relationship Center or work events.
• Helps other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.
• Performs other duties as required including representing WFCU at community and public events. Driving to a different Member Relationship Center or work events.
• Helps other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.
• Performs other duties as assigned.

Requirements

• High school diploma or the equivalent.
• At least two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Ability to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• Valid state Drivers License at all times. Must be bondable.

Qualifications

• Excellent communication skills, including but not limited to, written and verbal.

Skills

• Specialized or Technical Knowledge and Skills: High school diploma or the equivalent.
• Must have at least two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Ability to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• Valid state Drivers License at all times. Must be bondable.

Benefits

Service expectations of Members are exceeded (as measured by Member Satisfaction Surveys) through consistent application of providing extraordinary member service when conducting member transactions with few, if any complaints.

The Member Relationship Center is adequately staffed to meet Member needs (with minimal overstaffing and unwanted turnover).

Employees are thoroughly trained and certified according to their respective job functions and appropriately developed for future opportunities.

Operational processes and company policies are consistently applied and maintained.

Maintains the highest degree of confidentiality and professional discretion.

A positive, motivating, and fun workplace is maintained for Members and employees alike.

Pay

N/A

Schedule

N/A