Member Relations Counselor (59553)

About the role

Serves as a member advocate when researching, responding to, or interpreting company procedures or policies with the goal of delighting our valuable members. The nature of these interactions can be highly sensitive and require patience and special handling.

Responsibilities

• Addresses formalized complaints from all areas of the Club, encompassing a range of situations that members encounter both from a sales and service aspect.
• Maintains accurate logs of workflow, records of member complaints, and station complaint book.
• Determines reimbursements in accordance with established policies.
• Keeps abreast of new programs, changes in current programs, and/or changes in existing policies and procedures.

Requirements

• High speed internet access with minimum internet speed requirements.
• Schedule: Monday - Friday 8:00am-5:00pm.

Qualifications

• Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ.

Skills

• Bilingual skills (English and target language).

Benefits

• AAA Northeast has been rated a top employer and best place to work across the Northeast year over year.
• The company is committed to giving back to the community.

Pay

N/A

Schedule

Monday - Friday 8:00am-5:00pm