Member Relations Agent

Responsibilities

• Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services
• Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures
• Strive to retain customer business when members call to cancel existing services
• Utilize a windows-based computer system to navigate internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams
• Handle calls for additional products and services as needed
• Perform other duties as assigned

Requirements

• Strong communication and problem-solving skills with ability to make quick decisions in a high-paced environment
• Exemplary customer service phone skills including de-escalation, call control, and one-call resolution
• Fundamental computer skills including website navigation and typing
• Basic writing, spelling and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, other team members and company Managers
• Ability and desire to learn camping and RV product line in customer-centric, sales-focused environment
• Past professional experience and employment history demonstrating long-term employment with one or more previous employers
• High school diploma or equivalent; college degree or some college preferred
• At least one year in a call center setting with customer service or retention experience preferred
• Strong interpersonal, verbal/written communication and listening abilities required
• Effective organizational and time-management skills
• Basic computer knowledge and ability to learn in-house computer programs essential

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On-the-job training opportunities
• Full-time associates: comprehensive benefit package including medical, dental, vision and more
• Part-time associates: access to dental & vision coverage

For more information visit www.mycampingworldbenefits.com.