Member Outreach Officer I

Job Summary

The Member Outreach Officer I serves as a brand ambassador within the local community to promote the benefits of EdFed membership, while supporting strategic growth of the business and pursuing opportunities for ongoing acquisition of new members, loans and deposit accounts.

Duties

• Aid in providing insight, ideas, and recommendations regarding increasing credit union exposure and membership.
• Create and facilitate opportunities to serve and get exposure in the community.
• Promote the benefits of EdFed membership through external events at local schools, colleges, and associations within the existing field of membership.
• Collaborate with Marketing, Retail, and Lending stakeholders in the creation of targeted promotional campaigns.
• Assist with new membership and lending applications at field-based events to drive successful achievement of organizational growth objectives.
• Participate in branch meetings and huddles to share best practices in membership marketing while serving as a subject-matter mentor to peers / staff.
• Maintain an annual events calendar.
• Assist in the deployment of retail marketing campaigns, including facilitation of outbound promotions via lobby, phone, and sponsor on-sites.
• Stay informed about individual community trends and economic development changes. Track and measure event participation results. Make recommendations to maximize return on future investments of events, sponsorships, philanthropic initiatives and donations.
• Maintain records and prepare monthly reports on community outreach activities, business relationships, Select Employee Group engagement efforts, and the results of those activities.
• Perform other duties as assigned by management.

Job Qualifications & Specifications

• Excellent written and verbal communication skills.
• Positive, dynamic leader with strong ability to build relationships and network.
• Strong organization, prioritization, analytical, and problem-solving ability.
• Team player with ability to interact with all levels of staff in the organization.
• Working knowledge of PC applications including Microsoft Office.
• Must be able to maintain a high level of confidentiality.

Benefits

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions