Member Outreach Coordinator (Call Center Position)

We are seeking a detail-oriented, communicative Member Outreach Coordinator to join our Client Services team part-time. This role involves making outbound phone calls to members regarding cases referred by contracted health plans, with a focus on accurate data entry and verification.

Responsibilities

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness (e.g., name, date of birth, requested services, address, and contacts).
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in customer service, healthcare, or related fields is preferred.
• Comfortable spending the majority of the workday making outbound phone calls.
• Strong communication skills (verbal and written), with a professional and empathetic demeanor.
• Proficiency in Microsoft Office Suite; experience with case management software is a plus.
• Detail-oriented with strong organizational and multitasking skills.
• Able to maintain accuracy and focus in a structured, process-driven environment.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Able to work independently, take initiative, and contribute within a team.
• Bilingual (English/Spanish) skills are strongly preferred due to business needs. A Spanish language incentive is available for qualified applicants.
• Must have a computer with a working camera and microphone, as well as a reliable home internet connection.
• Must reside in Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Nevada, or Virginia.
• Preferred Mountain Standard Time or Pacific Standard Time zone.

Skills

• Excellent phone communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Ability to adapt to changing priorities in a fast-paced setting.
• Effective time management and organizational skills.
• Motivation to perform high-volume, repetitive phone-based work with accuracy and professionalism.

Pay

$18.00 per hour

Schedule

• Part-time: Up to 29 hours per week, Monday through Friday.
• Actual hours scheduled may vary from week to week based on call volume and business needs, and may be significantly less than 29 hours in some weeks.
• Scheduled hours are not guaranteed.

Benefits

• Paid sick time.
• Eligibility to enroll in the company’s 401(k) plan after three months of employment.
• Spanish-speaking incentive for qualified bilingual staff.

All offers of employment are contingent upon successful completion of a background and reference check, conducted after a conditional offer is made and in accordance with applicable federal, state, and local laws.