Member Operations Associate (Oakland)

About Honey Homes: Honey Homes is reimagining homeownership through a membership that makes maintaining a home effortless. Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.

Responsibilities

• Own the member journey: own member issues from beginning to end across app messaging, phone, SMS, and email; coordinate across teams, communicate proactively, remove blockers, ensure every member feels taken care of.
• Solve today's problems while eliminating tomorrow's: investigate recurring member issues, ask why, prevent, automate, document, inform other teams.
• Use AI to multiply impact: leverage AI tools like Claude and ChatGPT to eliminate repetitive work, improve documentation, automate workflows, increase effectiveness; actively experiment with new tools.
• Improve the member experience: partner with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to surface trends, advocate for change, implement better ways of working.
• Own a functional area: take ownership of an area such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, documentation, etc.; become subject matter expert and continuously improve that area.
• Operate with high agency: proactively find opportunities, propose solutions, build improvements, measure impact, share learnings.

Qualifications

• 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role.
• Outstanding written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• High agency and bias toward ownership – you don't wait to be asked to solve problems.
• Curiosity and desire to continuously improve how work gets done.
• Comfort learning and using AI tools like ChatGPT, Claude, or similar technologies to improve productivity.
• Strong critical thinking and problem‑solving skills.
• Ability to collaborate effectively across multiple teams.
• Interest in process improvement, operational excellence, and building scalable systems.
• Experience working in a fast‑paced startup environment is a plus.

Pay

The compensation for this role is $72,000 plus equity. Because it's part of a structured program, we offer the same compensation package to everyone in the program and therefore is non‑negotiable.

Schedule

This is a hybrid role based in our Oakland headquarters (4 days/week in office).