Operations Associate

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Responsibilities

• Real time audits of stop data being input by delivery teams and reporting exceptions
• Monitoring progress of delivery teams and communicating potential issues with time windows
• Receiving inbound calls from delivery teams reporting issues
• Communicating all potential delivery issues to the appropriate internal and external customers
• Printing, organizing, and processing paperwork associated with the delivery process
• Using additional resources to resolve issues that may prevent delivery

Primary Customer Experience Responsibilities

• Resolving issues with delivery teams, external customers, and internal customers
• Communicating, in real time, the essential details regarding an issue via phone, text, and email
• Creating a positive, professional, and friendly environment
• Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)

Skills/Competencies

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$22.00 - $24.00 per hour

Schedule

Monday - Friday, 1:00pm - 9:30pm