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Jobs · Engineering · New York

Member of Technical Staff, IT & Security Operations Lead

Crosby · New York, NY · 1 wk ago
On-siteEngineering$200k–$300k/yrFull-time

About the role

This is a hands-on, high-ownership role at a fast-growing Series B company. You’ll design and run Crosby’s IT function end-to-end — from onboarding new hires and managing hardware, to securing devices and identities, to building repeatable processes that scale with the company.

Responsibilities

  • Own employee IT from end to end: onboarding, offboarding, access management, and day-to-day support.
  • Design and operate our endpoint management strategy (laptops, security baselines, patching, encryption).
  • Manage identity and access systems (SSO, MFA, role-based access, admin separation).
  • Build and run a lightweight helpdesk system with clear intake, prioritization, and SLAs.
  • Procure, deploy, and manage hardware inventory and lifecycle (ordering, spares, repairs, replacements).
  • Support in-person office IT needs (Wi-Fi, conference rooms, AV, printers as needed).
  • Handle security operations basics: phishing response, lost devices, access incidents, vendor security reviews.
  • Establish clear documentation, runbooks, and self-service resources to reduce ad-hoc requests.
  • Partner with People Ops and Finance on tooling, procurement, and compliance initiatives (e.g., SOC 2).
  • Evaluate and manage vendors, MSPs, and external tools as needed.

Qualifications

5+ years in IT, Systems, Workplace IT, or Security Operations roles. Experience supporting fast-growing teams in startup or high-velocity environment.

Comfortable being the first IT hire and building systems from scratch. Strong security instincts (least privilege, MFA everywhere, no risky shortcuts).

Able to balance speed, usability, and risk in a pragmatic way. Hands-on experience with identity systems (Google Workspace or M365, Okta/Entra). Experience with endpoint management (Jamf, Intune, Kandji, or similar).

Familiarity with EDR/AV, device encryption, patch management, and SaaS administration. Treats internal users as customers; calm, clear, and empathetic under pressure.

Strong written and verbal communicator who sets expectations and follows through. Enjoys turning chaos into clean workflows, documentation, and automation. Experience supporting in-person or hybrid offices.

Basic scripting or automation experience (Bash, PowerShell, Python). Prior involvement in SOC 2 / ISO 27001 or similar compliance efforts. Experience working with MSPs or outsourced IT vendors.

Skills

Experience supporting fast-growing teams in startup or high-velocity environment.

Comfortable being the first IT hire and building systems from scratch.

Strong security instincts (least privilege, MFA everywhere, no risky shortcuts).

Able to balance speed, usability, and risk in a pragmatic way.

Hands-on experience with identity systems (Google Workspace or M365, Okta/Entra).

Experience with endpoint management (Jamf, Intune, Kandji, or similar).

Familiarity with EDR/AV, device encryption, patch management, and SaaS administration.

Treats internal users as customers; calm, clear, and empathetic under pressure.

Strong written and verbal communicator who sets expectations and follows through.

Enjoys turning chaos into clean workflows, documentation, and automation.

Experience supporting in-person or hybrid offices.

Basic scripting or automation experience (Bash, PowerShell, Python).

Prior involvement in SOC 2 / ISO 27001 or similar compliance efforts.

Experience working with MSPs or outsourced IT vendors.

Benefits & Perks

  • Unlimited PTO
  • Lunch & dinner in the office every day
  • Medical insurance (multiple plan options through Anthem & Cigna)
  • HSA or FSA, depending on your plan choice
  • Dental insurance
  • Vision insurance
  • One Medical membership
  • 401(k) match
  • In-office desk setup stipend

Pay

$200K - $300K

Schedule

Full-time

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