Member of GTM Staff, Scientific Solutions

About the role

Edison Scientific builds and commercializes AI agents for science. Our goal is to accelerate scientific discovery through autonomous AI agents.

Responsibilities

• Lead onboarding for a portfolio of strategic pharma and biotech customers, setting them up, engaging them, and making them productive.
• Develop success plans with clear customer outcomes, milestones, stakeholders, risks, and evidence of value.
• Drive adoption through training, workshops, office hours, champion development, and direct engagement with scientific users.
• Maintain an evidence-based view of account health, identifying risks early and coordinating the actions needed to keep customers progressing.
• Run customer cadences and executive reviews that align stakeholders on progress, value, priorities, and next steps.
• Bring customer needs and insights back to Edison, support renewal and expansion, and turn successful approaches into repeatable playbooks.

Qualifications

• 7+ years in scientific solutions, customer success, technical account management, field applications, consulting, or another customer-facing role within life sciences technology.
• A strong understanding of drug discovery, biopharma R&D, or scientific research workflows, with the credibility to engage directly with scientists.
• Experience guiding complex enterprise customers from onboarding through sustained adoption and measurable value.
• A strong program leadership, with the ability to create clarity and maintain momentum across multiple teams, stakeholders, and workstreams.
• Clear communication across scientific users, technical teams, and senior executives.
• Comfort working in an early-stage environment where the product, customer model, and playbooks are still evolving.

Bonus Points

• For PhD or bench science background (drug discovery, biology, chemistry, or related).
• Experience supporting AI or computational tools in a pharma R&D or research context.
• Experience building Scientific Solutions infrastructure from scratch: playbooks, health scoring, onboarding programs.

Benefits

• Competitive salary and equity
• Full healthcare coverage — we pay 100% of premiums for you and your dependents
• Support for growing families, including a yearly new parent stipend and fertility coverage through Carrot
• Mental health support through Rula, our in-network therapist and psychiatrist network with fast availability
• 12 weeks of paid parental leave for maternity, paternity, and adoption
• Pet care support with a yearly employer-funded stipend for your animal companions
• Commuter benefits so you can pay for transit and parking with pre-tax dollars
• 401(k) company matching
• $300 health and wellness benefit quarterly
• Lunch is on us every day you're in the office, and dinner is on us when you're working late
• Regular team offsites and company events
• A fast-moving, mission-driven culture where smart people do their best work and actually enjoy doing it

Why join us?

• Edison Scientific is an equal opportunity employer.