Member of GTM Staff, Scientific Solutions

Responsibilities

• Lead onboarding for a portfolio of strategic pharma and biotech customers, getting teams set up, engaged, and productive.
• Develop success plans with clear customer outcomes, milestones, stakeholders, risks, and evidence of value.
• Drive adoption through training, workshops, office hours, champion development, and direct engagement with scientific users.
• Maintain an evidence-based view of account health, identifying risks early and coordinating the actions needed to keep customers progressing.
• Run customer cadences and executive reviews that align stakeholders on progress, value, priorities, and next steps.
• Bring customer needs and insights back to Edison, support renewal and expansion, and turn successful approaches into repeatable playbooks.

Qualifications

• 7+ years in scientific solutions, customer success, technical account management, field applications, consulting, or another customer-facing role within life sciences technology.
• Strong understanding of drug discovery, biopharma R&D, or scientific research workflows, with the credibility to engage directly with scientists.
• Experience guiding complex enterprise customers from onboarding through sustained adoption and measurable value.
• Strong program leadership, with the ability to create clarity and maintain momentum across multiple teams, stakeholders, and workstreams.
• Clear communication across scientific users, technical teams, and senior executives.
• Comfort working in an early-stage environment where the product, customer model, and playbooks are still evolving.

Bonus Points

• For PhD or bench science background (drug discovery, biology, chemistry, or related).
• Experience supporting AI or computational tools in a pharma R&D or research context.
• Experience building Scientific Solutions infrastructure from scratch: playbooks, health scoring, onboarding Programs.

Pay

$180,000 - 240,000 Offers equity (Based on Tier 1 Cities - New York & San Francisco)