Member Experience Specialist I (Teller)

Essential Functions And Basic Duties

• Affords responsibility for the efficient, effective, and accurate performance of Teller functions.
• Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter.
• Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include:
• Processing deposits to share, share draft, and other savings accounts.
• Making deposits and withdrawals.
• Making loan payments and service charge payments.
• Processing transfers between accounts.
• Redeeming US Savings Bonds.
• Processing shared service center transactions.
• Using Interactive Teller Machine and NEXT self-help kiosk technology.

• Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services.
• Knows the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.
• Assumes responsibility for establishing and maintaining effective, professional relationships with members.
• Sets up and maintains effective communication and positive working relationships with management and within the organization.
• Keeps Branch Manager informed of any significant problems or concerns.
• Aids other departments in meeting the needs of members, when necessary.
• Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Ensures branch supplies are maintained.
• Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Accurately balances transactions at end of business day.

Knowledge and Skills

Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services.

Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.

Accurately balances transactions at end of business day.