Member Experience & Sales Lead- Bear Glasgow YMCA Family Location

Essential Responsibilities

• Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
• Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value-driven conversations.
• Develop and deliver training on YMCA products and services.
• Develop strategies to motivate staff and achieve sales and retention goals.
• Implement Welcome Center procedures.
• Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
• Represent the YMCA at Community Outreach events (may include nights and weekends).

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community.
• A High School Diploma or equivalent.
• Two (2) years of sales, customer service and/or related experience.
• Strong customer service.
• Must be able to work occasional evenings and weekends.

Preferred Qualifications

• Multi-Lingual

Benefits & Perks

• Full benefits package including Dental, Vision & Health Insurance
• Generous PTO vacation, 12 paid holidays, and sick leave
• Free Nationwide Y Membership for your Household
• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

Pay

Hourly Rate: $15.50-$23.29
Final compensation is based on factors such as skills, qualifications, and experience.

Schedule

Occasional evenings and weekends may be required.