Member Experience Associate

About the role

The Member Experience Associate serves as the first point of contact for members, guests, and visitors at the YMCA of Yonkers. This frontline position delivers exceptional customer service while creating a welcoming, inclusive, and mission-driven environment that encourages members to achieve their goals and build lasting connections.

Working as part of the Welcome Center team, the Member Experience Associate supports membership services, registrations, facility tours, member engagement, and daily operations while helping ensure every interaction reflects the YMCA's commitment to strengthening communities.

Responsibilities

• Welcome members, guests, and visitors while providing exceptional customer service.
• Process memberships, registrations, program enrollments, and payments accurately.
• Assist members with ReClique Core, the YMCA mobile app, and other membership technology.
• Conduct facility tours and provide first-visit experiences for prospective members.
• Respond to member questions and resolve concerns while referring complex issues to leadership.
• Promote YMCA programs, events, volunteer opportunities, and member engagement initiatives.
• Support membership scholarship communication and documentation.
• Maintain a clean, organized, and professional Welcome Center environment.
• Collaborate with departments across the YMCA to provide a seamless member experience.
• Model the YMCA's core values while fostering a welcoming, inclusive, and engaging atmosphere.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of one year of customer service, hospitality, retail, or community-facing experience.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficiency with computers, digital systems, and mobile applications.
• Ability to work effectively with diverse populations in a welcoming and inclusive environment.
• CPR/AED certification or ability to obtain within 30 days of hire.
• Bilingual English/Spanish preferred.

Skills

• Communication
• Relationship Building
• Inclusion
• Emotional Maturity
• Functional Expertise
• Member Engagement
• Collaboration

Required Certifications

• CPR/AED Certification within 30 days of hire.
• First Aid Certification within 30 days of hire.
• Any additional YMCA-required training upon hire.