Member Experience Associate
About the role
This entry-level role creates a positive onsite experience for members through service, engagement, and relationship building. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.
Responsibilities
- Welcome members and guests
- Provide information about services and activities
- Assist with routine requests and concerns
- Support onsite member events and engagement
Requirements
A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills
- focus
- customer service
- entry-level