Member Experience Associate
About the role
Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.
Skills
- Limitless energy
- Great at multitasking
- Positive and upbeat personality
- Great communication skills
- Ability to wear many hats (thrive being pulled in multiple directions)
- Guiding prospects on the phone
- Making a Retro Smoothie for a member
- Assisting Retro members with an exceptional experience
Requirements
- A deep down passion for helping others
- A positive upbeat personality
- Effective ability to communicate with customers, coworkers and managers
- The ability to multitask
- Member experience oriented
- Punctual, responsible and detail oriented
- CPR/AED training preferred
- Prior experience in a retail or hospitality setting is helpful
- Wear company staff shirt with khaki pants or black athletic pant
- Sneakers must be worn (no boots, heels or sandals)
- Well groomed and neat appearance
Responsibilities
- Greeting and checking in members as they come in
- Resolving customer issues in an effective