Member Experience Associate

About the role

KidStrong helps parents build stronger, smarter, and more confident kids through a science-based, high-energy program for children from crawling through age 11. We are seeking a Member Experience Associate who is friendly, organized, confident in interacting with families, and enthusiastic about creating a great member experience.

Responsibilities

• Greet families and children with a warm, energetic, and professional attitude
• Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling
• Support current members with account questions, attendance updates, make-ups, and general needs
• Help guide prospective families through the trial experience
• Follow up with leads and assist in converting trials into memberships
• Support daily front desk operations and help keep the center clean, organized, and welcoming
• Auxiliary support for events, camps, and special center initiatives, as needed
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center
• Attend additional mandatory staff meetings as required by the staff leadership
• Directly report to Owners and work closely with the General Manager and Head Coach
• Perform other duties as assigned

Qualifications

• Motivated individual looking to grow within a company
• Friendly, outgoing, and professional with strong communication and people skills
• Comfortable talking to parents in-person and over the phone
• Organized and dependable with strong follow-through
• Able to multitask in a fast-paced environment
• Customer service, sales, retail, hospitality, or front desk experience preferred
• Experience working with kids is a plus, but not required for the front desk role

Schedule

Priority will be given to candidates with availability on Saturdays and Sundays, but some weekday evenings availability may be considered. The schedule will depend on center needs and trial volume. Part-time: approximately 12 hours per week.

Compensation

$19.00 - $21.00 per hour

Benefits

Commensurate with experience

Skills

• Excellent communication skills
• Ability to multitask in a fast-paced environment
• Organizational skills
• Customer service experience
• Experience working with kids (optional)

Benefits

Not specified

Pay

Not specified

Schedule

Part time: ~12 hours a week

Application Instructions

Apply directly to the franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.