Member Experience Associate

AAA Merced – Full-time, onsite role rotating between branch locations; 5 days per week including Saturdays.

Why Work For Us

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position
• $1 for $1 401k company match up to 6% of eligible earnings per pay period
• Comprehensive benefits: medical, dental, vision, and wellness program
• Paid holidays
• Paid time off accrued monthly, plus 24 additional hours per year for volunteer activities
• Collaborative environment that values exceptional member service
• Free AAA Classic Membership
• AAA product discounts
• Tuition reimbursement program

About the Role

The Member Experience Associate delivers outstanding service and value to Members through genuine care, personal service, and meeting needs across multiple branch locations. MEAs are directly accountable for achieving individual sales targets and rotate between branches based on business needs.

Responsibilities

• Perform fundamental customer interactions including Member Services and product sales
• Achieve individual sales goals using consultative sales techniques to uncover needs, present solutions, and close opportunities
• Promote AAA products and services to Members to achieve individual and branch goals
• Understand and anticipate Member needs, recommending relevant solutions while adapting to each branch environment
• Demonstrate proficiency with AAA products and services, including:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Adhere to branch operations, standard operating procedures, and compliance requirements
• Build cross-functional skills to flex between service and sales responsibilities as branch needs require

Requirements

• High School Diploma or GED
• 2-4 years of work experience, with at least 1 year in a sales role (required)
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued
• Strong customer service orientation, adaptability, and active listening skills
• Proven ability to meet or exceed sales goals
• Proficiency with multiple computer systems and applications
• Strong knowledge of AAA products, services, and operations
• Willingness to travel and flexibility to cover shifts at multiple locations, including Saturdays
• Bonding, fingerprinting, and P&C licensing may be required depending on branch needs

Skills

• Customer Service: Professional and friendly attitude, problem-solving, adaptability to different branch teams and Member bases, agility in modifying communication style
• Sales: Strong sales skills, active listening, adaptable thinking, and strong communication to uncover needs, present solutions, and close sales
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures; drives efficiencies to meet objectives
• Drive for Results: Focuses on desired end results and takes necessary steps to meet deliverables on time
• Communicate Effectively: Clearly conveys information and ideas to engage the audience and help them understand and retain the message
• Teamwork: Develops quality relationships with peers, leaders, and internal partners

Working Environment

• Works in a variety of branch office environments
• Primarily office-based with standing, walking, or sitting at a desk, table, or computer workstation for extended periods
• Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds)
• Approximately 50-80% of time spent using a personal computer or video display terminal
• May travel by car, plane, or other transportation to attend business meetings

Pay

• Starting hourly rates vary by region: $23.00 – $26.95 per hour
• Incentive plan with commissions; expected annual incentives range from $270 – $3,500, contingent on performance