Member Engagement Specialist (Outbound Calling - 100% Remote)
About the role
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most. The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. This position is 100% remote. Limited travel may be required as per business needs.
Schedule
Candidates must be able to work 11:30am‑8pm Eastern time (which is 8:30am‑5pm Pacific time).
Responsibilities
- Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment.
- Build rapport and trust with members through active listening, empathy, and tailored communication
- Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation
- Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels
- Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance