Member Engagement Specialist (100% Remote for Pacific and Mountain time zones)

Healthmap Solutions is the future of specialty health management, focusing on progressive diseases with expertise in kidney health populations. We use clinical big data and high-powered analytics to power complex specialty health management programs. We are a diverse, growing company committed to our clients and employees, championing better health for those who need us most.

About the role

The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. This position is 100% remote for candidates able to work Mountain and Pacific time zone hours.

Responsibilities

• Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment.
• Build rapport and trust with members through active listening, empathy, and tailored communication.
• Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation.
• Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program, and drive Healthmap culture through all communications channels.
• Follow federal, state, and local regulations such as HIPAA, security, and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance.
• Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent is required; college coursework or degree preferred.
• 2 years of experience in sales, customer service, or a related field required; background in healthcare, wellness, or population health management is preferred.
• Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred.
• Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs.
• Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred.
• Bilingual English/Spanish fluency preferred.

Skills

• Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences.
• Strong persuasive and negotiation abilities with a focus on understanding individual member needs.
• Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy.
• Excellent organizational skills and attention to detail to manage multiple tasks and member records.
• Ability to thrive in a performance-driven environment.
• A growth mindset with a willingness to learn and adapt to new strategies and tools.

Travel

Limited travel, scheduled per needs of the business.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Healthmap Solutions is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind.