Member Engagement Sales & Service Advisor - West Bend WI - August 17th Start

About the role

This Is A Calling. Not A Call Center Job. If you’re hunting for a paycheck and a phone queue, keep scrolling. This isn’t that. We’re Delta Defense — the private company behind the marketing, operations, and customer service for the USCCA. We safeguard life, freedom, and finances for responsible American gun owners. That member's trust is earned one conversation at a time.

Responsibilities

• Connect with USCCA members and prospects across phone, chat, social media, and SMS.
• Build trust that makes people feel known, heard, and protected.
• Prescribe the next right step through education, honest guidance, and “find needs, fill needs” sales.
• Support account updates, payments, purchases, and membership needs.
• Stand with members considering non-renewal and help them find the right path.
• Deliver the kind of experience members tell their friends about.
• Demonstrate the Core Values & Beliefs of Delta Defense.

Requirements

• Experience matters — but conviction matters more.
• You bring: Sales and customer service experience.
• Strong phone and written communication skills.
• Patience, empathy, and real listening.
• The curiosity to ask better questions.
• Confidence prescribing a next step, not just presenting options.
• Comfort with software applications, systems, and digital communication.
• A pull toward the mission of responsible self-defense.
• The courage to stand watch when the conversation gets hard.

Qualifications

• A High School diploma or equivalent required.
• An Associate’s degree or higher preferred.
• A Producer Property & Casualty License required; paid training provided.
• Self-defense knowledge, training, and familiarity with firearms is preferred, but not necessary.

Skills

• Strong communication skills.
• Patience and empathy.
• Curiosity and asking better questions.
• Confidence in prescribing next steps.
• Comfort with digital communication tools.
• Passion for responsible self-defense.

Benefits

• Starting pay: $21.00/hour, with commission eligibility.
• Shift premium based on days and hours worked.
• 23 days of Personal Time Off, 8 company holidays, and paid day of Volunteer Service annually.
• Medical, Dental, Vision, HSA, FSA, Life, Short-Term and Long-Term Disability coverage.

Pay

• $21.00/hour, with commission eligibility.

Schedule

• Full-time, 40 hours/week.
• Tuesday – Saturday, 6:00 a.m. – 2:30 p.m. Central Time.
• Sunday – Thursday, 6:00 a.m. – 2:30 p.m. Central Time.