Member Development Specialist- Orlando

About the role

A schedule that allows for a strong work-life balance

Responsibilities

• Communicate directly with trade professionals through outbound phone calls, targeting specific customer segments and buying demographics.
• Build relationships with members and trade professionals through proactive outreach and engagement.
• Ask thoughtful questions to understand customer needs and identify opportunities for the sales team.
• Support business development efforts by re-engaging inactive members and helping grow member participation.
• Gather and analyze data from call campaigns to identify trends, opportunities, and areas for improvement.
• Maintain accurate records, spreadsheets, reports, databases, and key performance indicators (KPIs).
• Complete administrative tasks that support marketing, outreach, and member engagement initiatives.
• Collaborate with the Showroom Manager and Account Manager to foster strong relationships with trade professionals.
• Assist with recruitment, retention, and ongoing engagement of buying members.
• Perform additional duties and special projects as assigned.

Requirements

• Previous experience in outbound calling, telemarketing, inside sales, customer service, business development, or a related role.
• Comfortable making a high volume of outbound calls (150+ calls per day).
• Excellent verbal and written communication skills.
• Strong relationship-building and customer engagement abilities.
• Ability to quickly learn products, services, and industry knowledge and effectively communicate value to customers and prospects.
• Strong organizational and time-management skills with the ability to multitask and meet deadlines.
• Proficiency with Microsoft Office and business applications such as CRM systems, RingCentral, and email marketing tools.
• Detail-oriented with strong data entry and reporting skills.
• Self-motivated, accountable, and committed to professionalism and company values.
• Available to work Monday-Friday, 8:00 AM-5:00 PM EST.

Qualifications

• 2+ years of customer service, member services, business development, recruiting, account management, or sales experience.
• Proven ability to build and maintain strong client relationships.
• Experience using CRM systems to manage customer interactions and opportunities.
• Strong communication, organization, and problem-solving skills.
• Experience working with contractors, trade professionals, or business owners is a plus.
• Flooring, remodeling, construction, wholesale, or showroom experience is a plus.

Benefits

Healthcare, retirement, and paid time off benefits

Schedule

Monday-Friday, 8:00 AM-5:00 PM EST