Member Consultant II

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Pay

The target pay range for this position is $26.00 - $32.12 hourly. Offers are often made within the range of $26.00 – $28.00 per hour, taking into account experience, skills, and alignment with internal team compensation. Starting pay typically does not exceed the range midpoint.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions available)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Schedule

Training Schedule: 12 weeks, Monday–Friday with variable shifts between 8:00 AM – 6:30 PM.

Post-Training Schedule: Variable shifts between Monday–Friday: 8:00 AM – 6:30 PM, plus up to 3 Saturdays per month: 8:30 AM – 1:30 PM.

About the Role

This role is part of a pod (a group of nearby branches) within BECU’s Soundview District. You’ll work across all POD branches for up to your first year or more—this is a core expectation of the role. Pod branches include Gig Harbor and Bainbridge Island. Location support is based on business needs, and rotation is required.

All Retail new hires are expected to remain in this role, POD, and schedule for a minimum of one year before pursuing other opportunities within BECU. Training will include travel to the Tukwila Financial Center, and the ability to commute between branches and the training location is required. Schedules are typically given 30 days in advance, but flexibility is required to adapt to varying schedules and branch assignments.

Responsibilities

• Deliver a seamless and high-quality member experience by identifying, diagnosing, and addressing members’ consumer financial needs, and referring them to specialized services when necessary.
• Serve as a subject matter expert, resolving members' needs and providing expertise in specialized financial services.
• Utilize product knowledge to provide excellent customer service and sales, including areas of business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through the outbound/inbound call center, ensuring each member’s needs are fulfilled.
• Assist the community with financial wellness through financial education programs, budgeting, debt management, or access to financial planning resources.

What You’ll Gain:

• Community time off for volunteering or participating in community service activities.
• Work-life balance policies and practices.

Requirements

Minimum Qualifications:

• Bachelor’s Degree or equivalent related experience.
• Minimum two years of experience in a sales-oriented, financial, or retail environment.

Desired Qualifications:

• One year of experience in a financial institution.
• Spanish language fluency highly desirable.
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
• Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously.
• Ability to successfully complete a 12-week in-house training program after hire.
• Comprehensive understanding and knowledge of Credit Union key objectives, product, and service solutions.
• Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered.
• Proficient verbal and written communication skills to enable daily communication with members.
• Problem resolution, negotiating, organization, multi-tasking, and peer coaching skills.
• Ability to work flexible shifts.