Member Consultant I (West Seattle)
Verity Credit Union · Seattle, WA · 3 wk ago
Consulting$23.67/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Brief Description" and "How You Can Make a Difference". Also "We know it is more than just a job… Verity Has Continued To Maintain An Open And Positive Work Culture." etc. We need to decide sections: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". We must only include sections when posting has real specific content.
We have:
- Brief Description: description of Verity, mission, etc. Could be "About the role" or maybe "About Verity". But we need to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have content for:
- About the role: Could include brief description and how you can make a difference.
- Responsibilities: The list of essential job functions (Adhere to Verity Experience Process..., etc.) That's responsibilities.
- Requirements: Education and Experience (minimum high school diploma, 2 years experience in financial institution, 3 years customer service). Also maybe "Qualifications And Requirements" includes knowledge, skills, abilities. But we have separate sections for Qualifications and Skills. The instruction says use headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have:
- Qualifications And Requirements section includes Education and Experience, Knowledge, Skills, And Abilities, Physical Considerations. So we could split: Requirements (education/experience), Qualifications (maybe knowledge/skills/abilities?), Skills (maybe specific skills). But we have overlapping.
Better approach: Use:
- About the role: Brief description + How you can make a difference + culture statement.
- Responsibilities: Essential Job Functions list.
- Requirements: Education and Experience (minimum HS diploma, 2 years FI experience, 3 years customer service).
- Qualifications: Knowledge, Skills, And Abilities (strong verbal/written, detail oriented, etc.) plus Physical Considerations? Physical considerations maybe part of Requirements? But we can put under Qualifications.
- Skills: maybe we could list specific skills like "Ability to perform minor mathematical calculations", "Ability to work independently", etc. But those are already in Knowledge, Skills, And Abilities. Could split but risk duplication. Perhaps better to put all those under Qualifications and leave Skills empty? But we must not emit empty sections. So we need to decide which sections have content.
We have Pay: Base Pay range, commission/incentive pay.
Benefits: PTO, medical/dental/vision/life insurance, 401k match, annual cash bonuses, profit-sharing, wellness subsidy, transportation reimbursement, education reimbursement.
Schedule: Not mentioned explicitly. No schedule info. So we should not include Schedule section.
Thus we will include sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
We must not repeat job title as heading. No Job ID.
We need to use
for each section heading. Inside sections, use
for prose,
- for lists.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes "Washington is an At-Will Employment State" etc. That's legal boilerplate; should be removed. Also "Your employment is “at will”..." etc. Remove.
Also remove "Essential Job Functions" heading? We'll incorporate as responsibilities list.
We need to ensure we don't lose any substantive info: e.g., "Adhere to the Verity Experience Process in every member interaction", etc. All those bullet points.
Also "Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans" etc.
Also "Originate deposit accounts including checking, savings, money market, and certificates of deposit".
Also "Collaborate with your team to achieve sales, service and community goals".
Also "Performs other job-related duties as assigned".
Also "Adhere to the Verity Experience Process in every member interaction" etc.
Also "Listen to the member and understand their goals. Identifying ways to cross sell Verity’s products and services" (note grammar). Keep as is.
Also "Capture relevant information and input it into our CRM system".
Also "Value our members’ time by accurately and efficiently processing transactions including wires, payments, and IRA distributions".
Also "Resolve member issues; emotionally and operationally, while adhering to Verity’s policies and procedures".
Also "Originate, process, and fund consumer loans including credit cards, lines of credit, and auto loans".
Also "Originate deposit accounts including checking, savings, money market, and certificates of deposit".
Also "Collaborate with your team to achieve sales, service and community goals".
Also "Performs other job-related duties as assigned".
Now Requirements: Education and Experience: Minimum of a High School diploma or equivalent; Minimum of 2 year experience in a financial institution; Minimum of 3 years of customer service experience.
Qualifications: Knowledge, Skills, And Abilities: Strong verbal, written, and interpersonal skills; Detail oriented and good organizational and problem-solving skills; Ability to perform minor mathematical calculations and collect and analyze data; Ability to work independently and as a team member; Ability to present a positive and professional image to all employees and members; Ability to organize and prioritize to meet work deadlines; Problem-solving skills (duplicate? but keep). Also Physical Considerations: Effective communication with diverse staff, members, vendors; Sitting or standing for long periods; Working on computers for long period in office environment; Ability to travel within an assigned market; Ability to lift and carry 50 pounds.
We could include Physical Considerations under Qualifications or maybe under Requirements? But we have no separate heading for Physical. We'll put under Qualifications as part of list.
Benefits: Paid Time Off: 11 paid holidays per year, PTO combined vacation and sick leave, accrues immediately at 20 days per year. Benefits: medical, dental, vision, basic life insurance, no-cost option for employee only; 401k plan with employer match up to 6%; Other Benefits: annual cash bonuses up to 1% and 1% profit-sharing bonus to 401k accounts based on company performance; Great Perks: wellness subsidy, transportation reimbursement benefit, education reimbursement.
Pay: Base Pay: salary range $23.67 (minimum) to $35.51 (maximum), midpoint $29.59. Starting pay based on experience/education. Commission / Incentive Pay: qualifies for monthly incentives.
We should not include schedule.
Now produce HTML.
Structure:
About the role
Brief description paragraph(s). Combine brief description and how you can make a difference and culture statement.
We need to preserve all substantive info: The brief description: "Verity is hiring for a Full-Time Member Consultant I at our West Seattle Branch. At Verity, we empower our members’ financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV)." Then "How You Can Make a Difference The Member Consultant I enhances our members’ lives by creating trusted relationships. The Member Consultant I handles all in-branch transactions and member service requests, opens secondary deposit accounts and non-real estate consumer loans, educates members on alternate ways to transact on their accounts, and cross-sells additional products and services that benefit members. This position will work on the teller line and at platform desks to ensure a seamless member experience." Then "We know it is more than just a job… Verity Has Continued To Maintain An Open And Positive Work Culture. We Make Sure People Come First! Some Ways We Help Employees Live Their Best Lives". We could keep that as prose. We'll combine into maybe two paragraphs. Now Responsibilities:Responsibilities
- ... each bullet.
Requirements
- Minimum of a High School diploma or equivalent
- Minimum of 2 year experience in a financial institution
- Minimum of 3 years of customer service experience
Qualifications
- Strong verbal, written, and interpersonal skills
- Detail oriented and good organizational and problem-solving skills
- Ability to perform minor mathematical calculations and collect and analyze data
- Ability to work independently and as a team member
- Ability to present a positive and professional image to all employees and members
- Ability to organize and prioritize to meet work deadlines
- Problem-solving skills
- Effectively communicate with diverse staff, members, and vendors
- Sitting or standing for long periods of time
- Working on computers for a long period of time in an office environment
- Ability to travel within an assigned market
- Ability to lift and carry 50 pounds
Benefits
- 11 paid holidays per year
- Paid time off (PTO is combined vacation and sick leave) accrues immediately at a rate of 20 days per year
- Medical, dental, vision, and basic life insurance available, with a no‑cost option for employee‑only coverage
- 401(k) plan with employer match up to 6%
- Annual cash bonuses up to 1%
- 1% profit‑sharing bonus to 401(k) accounts based on company performance
- Wellness subsidy
- Transportation reimbursement benefit
- Education reimbursement
Pay
Base pay range: $23.67 (minimum) to $35.51 (maximum), with a midpoint of $29.59. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
This position qualifies for monthly incentives (commission/incentive pay).
We should not include schedule. Check for any duplicated lines: We have "Problem-solving skills" appears twice in Knowledge, Skills, And Abilities list (once in "Detail oriented and good organizational and problem-solving skills" and again as separate "Problem-solving skills". We'll keep both as they appear; but could deduplicate? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines. The duplicate "Problem-solving skills" is a duplicate line; we should remove one. So we keep only one instance. Thus in Qualifications list we have: - Strong verbal, written, and interpersonal skills - Detail oriented and good organizational and problem-solving skills - Ability to perform minor mathematical calculations and collect and analyze data - Ability to work independently and as a team member - Ability to present a positive and professional image to all employees and members - Ability to organize and prioritize to meet work deadlines - Effectively communicate with diverse staff, members, and vendors - Sitting or standing for long periods of time - Working on computers for a long period of time in an office environment - Ability to travel within an assigned market - Ability to lift and carry 50 pounds We removed duplicate problem-solving. Now check if any other duplicated lines: "Ability to work independently and as a team member" appears only once. Good. Now ensure we didn't miss any substantive info: The "Essential Job Functions" list includes "Adhere to the Verity Experience Process in every member interaction", "Listen to the member and understand their goals